You can contact us by calling our team at 07842 244 418 or 07394 561 103 . Alternatively, you can write to us at sales@lumberjackflooring.co.uk or visit our registered office (by appointment only) at 12 Ibstock Close, Reading RG30 2NU, Berkshire.
Customers have a 14-day window from the purchase date to request a return, refund, or cancellation. Products should be returned in their original, saleable condition. A 25% re-stocking fee applies, and customers will be charged for the transport of goods back to the manufacturer.
- For engineered, solid, and parquet wood:
- Orders up to £1000 + VAT: Delivery charge is £75 + VAT.
- Orders over £1000 + VAT: Free delivery.
- For accessories and finishes:
- Orders up to £250 + VAT: Delivery charge is £15 + VAT.
- Orders over £250 + VAT: Free delivery.
Delivery typically ranges between 2 to 5 working days.
If a product is received damaged or defective, please notify us within 24 hours with images for further assistance.
The images of the products on our website are for illustrative purposes only. While we strive to display the colours accurately, the actual product may vary slightly from the images.
Our acceptance of your order will take place when we email you a confirmation. Please check the details in our confirmation email and contact us promptly if there are any errors.
Yes, we offer Rustic grade (or Millrun/ABC grade) which contains vibrant patterns, unlimited knots, and colour variations. We also have Prime grade (or Select/AB grade) which is a higher grade with slight colour variations and straighter grain.
Our opening times are Monday to Friday from 9:00 to 17:00
If you wish to make changes to your order, please contact us as soon as possible. We will inform you if the change is possible and any potential adjustments to the price or delivery timeline.