How can I contact Lumberjack Flooring?

You can contact us by calling our team at 07842 244 418 or 07394 561 103. Alternatively, you can write to us at sales@lumberjackflooring.co.uk or visit our registered office (by appointment only) at 12 Ibstock Close, Reading RG30 2NU, Berkshire.

What is your return policy?

Customers have a 14-day window from the purchase date to request a return, refund, or cancellation. Products should be returned in their original, saleable condition. A 25% re-stocking fee applies, and customers will be charged for the transport of goods back to the manufacturer.

How much does shipping cost?

For engineered, solid, and parquet wood: Orders up to £1000 + VAT incur a £75 + VAT delivery charge, while orders over £1000 + VAT receive free delivery. For accessories and finishes: Orders up to £250 + VAT incur a £15 + VAT delivery charge, while orders over £250 + VAT receive free delivery.

How long does delivery take?

Delivery typically ranges between 2 to 5 working days.

What should I do if my product is damaged or defective upon arrival?

If a product is received damaged or defective, please notify us within 24 hours with images for further assistance.

Are the product images on the website accurate?

The images of the products on our website are for illustrative purposes only. While we strive to display colours accurately, the actual product may vary slightly from the images.

How do I know my order has been accepted?

Our acceptance of your order will take place when we email you a confirmation. Please check the details in our confirmation email and contact us promptly if there are any errors.

Do you have any specific wood grading for products?

Yes, we offer Rustic grade (or Millrun/ABC grade) which contains vibrant patterns, unlimited knots, and colour variations. We also have Prime grade (or Select/AB grade) which is a higher grade with slight colour variations and straighter grain.

What are your business hours?

Our opening times are Monday to Friday from 9:00 to 17:00.

Can I make changes to my order after placing it?

If you wish to make changes to your order, please contact us as soon as possible. We will inform you if the change is possible and any potential adjustments to the price or delivery timeline.

Customer Service

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Mocha

Name: JB Lumber Jack Wood Flooring Ltd
Address: 12 Ibstock Close, Reading, Berkshire, RG30 2NU, United Kingdom
Telephone: 07842 244 418
Price range: Competitive